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What is the Future of ITSM?  Report by EMA Research


Learn what Service Management professionals are planning and prioritizing for the coming year. Written by EMA Research, this report summarizes an extensive 2015 survey of ITSM and IT professionals. Topics covered include the growth rate in ITSM staffing, the priorities for new ITSM initiatives, the adoption of ITIL, CMDBs and Service Catalogs, and the priorities for such topical issues as mobile, endpoint management, cloud and self-service.

In this report, you will learn:
  • The leading ITSM strategic priorities

  • The growth rate of Service Management departments

  • The adoption rate of ITIL best practices

The Future of ITSM
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